YOUR PRIVACY

Privacy & Security Policy

At Elizabeth Anne Charters, we recognise the importance of your privacy and understand your concerns about the security of the personal information you provide to us.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs set out how personal information may be collected, used, disclosed, stored and destroyed, and how individuals may access or make complaints about personal information held about them.

Personal information

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

We may collect personal information from and about our customers, prospective customers, suppliers, business partners and other people who interact with Elizabeth Anne Charters.

The information we collect may include your name, address, telephone number, email address, booking details, payment information and information relating to your charter or event.

We may also collect information about dietary, accessibility or other requirements where this information is necessary to provide our services.

Website information

When you visit our website, we may collect information such as your IP address, browser and device information, cookies, geographical information and statistical information about how you use our website.

We use this information to help us operate, maintain and improve our website and services.

We may use cookies and similar technologies to understand how visitors use our website and to improve your online experience.

How we use your information

We use personal information for purposes including:

  • responding to enquiries;
  • processing and managing bookings;
  • providing our charter services;
  • arranging requested services such as catering and other event requirements;
  • processing payments;
  • communicating with you;
  • improving our services and website; and
  • complying with our legal obligations.

Disclosure of information

We may provide relevant personal information to third parties where necessary to provide our services or operate our business.

This may include payment providers, booking and website providers, caterers, suppliers, contractors and other service providers.

We will not sell your personal information.

We may also disclose personal information where required or authorised by law.

Some of our service providers may be located outside Australia or store information overseas.

Security

Elizabeth Anne Charters takes reasonable steps to protect your personal information from misuse, loss and unauthorised access, modification or disclosure.

Where payment or credit card information is provided online, it may be processed securely through a third-party payment provider. We do not generally store full credit card details on our own systems.

While we take reasonable steps to protect your information, no electronic storage or transmission system can be guaranteed to be completely secure.

Marketing

We may use your contact details to send you information about Elizabeth Anne Charters, including special offers and updates, where permitted by law.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting us.

Access, correction and privacy complaints

You may contact us to request access to, or correction of, personal information we hold about you.

If you have a concern about how we have handled your personal information, please contact us at ahoy@elizabethannecharters.com so that we can investigate and respond to your complaint.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).